Support
How to get help
For any questions or issues with Vectorizit, contact us at supportapps@smithreinaux.com.
Frequently asked questions
See our homepage for a list of common questions about image formats, tracing modes, and how the app works.
Subscription management
Your subscription is managed through Base44 Payments. To cancel your subscription, contact support and we will process the cancellation for you. Cancellation takes effect at the end of your current billing period.
Delete your account and data
You can request deletion of your account and all associated data at any time. This includes:
- Your email address and account record.
- Subscription and payment records, subject to required retention.
- Uploaded avatars, when requested; hosted-file removal may require coordination with Base44.
To request deletion, send an email to supportapps@smithreinaux.com with the subject "Account Deletion Request" from the email address associated with your account.
Note: Your images are never stored on our servers — they are processed locally in your browser and discarded when you close the page. No image deletion request is needed for tracing artwork. Optional profile-photo uploads are stored by Base44 and can be included in your deletion request. Clear site data in your browser to remove locally cached account information; we cannot erase device copies remotely.
Revoke Google Sign-In
If you signed in with Google, you can revoke the app's access to your Google profile at any time from your Google Account permissions page. This will not delete your Vectorizit account — use the account deletion process above for that.